Introduction
This Privacy Policy describes how SNAPIYO ROOMS PRIVATE LIMITED (“SNAPIYO”, “Company”, “we”, “us”, or “our”) collects, uses, stores, shares, and protects information when you access or use our website, mobile application, partner platform, and related services (collectively, the “Platform”).
SNAPIYO is a schedule-based accommodation booking platform that enables users to discover and book hotels, serviced apartments, and other listed stay properties for selected check-in times and durations shown on the Platform.
By accessing or using the Platform, you agree to this Privacy Policy and consent to our collection and use of your information as described below. If you do not agree, please do not use the Platform.
1. Definitions
- “Personal Data” means any data about an individual who is identifiable by or in relation to such data.
- “Usage Data” means data collected automatically from the use of the Platform or its infrastructure.
- “Cookies” means small text files or similar technologies stored on your device.
- “User” or “you” means any person who accesses or uses the Platform.
- “Partner” means any hotel, serviced apartment, property owner, manager, or authorized representative listing accommodations on SNAPIYO.
- “Services” means the services made available through the Platform, including booking, onboarding, support, payment facilitation, and related services.
2. Information We Collect
2.1 Information you provide directly
We may collect information you submit while creating an account, making a booking, contacting support, or listing a property, including:
- Name
- Mobile number
- Email address
- Guest information provided during booking
- Billing details and GST details, where applicable
- Feedback, ratings, reviews, and support requests
- Identity or verification details where required by law, property policy, or platform policy
2.2 Booking and transaction information
- Selected city, property, room, check-in and check-out date and time, duration, and booking status
- Number of guests and special booking notes
- Booking amount, discounts, taxes, coupon details, and payment status
- Cancellation, refund, and support history
2.3 Partner and property information
- Property name, address, city, state, and location
- Partner contact details
- Room inventory, amenities, pricing, policies, descriptions, and images
- Business registration, PAN, GST, licenses, KYC, and payout information where applicable
2.4 Device, analytics, and usage information
We may collect limited technical and usage information through our app and trusted service providers, including device type, operating system, app version, device or app identifiers, pages or screens viewed, session information, timestamps, and analytics data. If enabled, crash logs, diagnostics, and performance data may also be collected to improve app stability and performance.
2.5 Location information
With your permission or where enabled by your device, we may collect approximate or precise location information to show nearby stays and improve location-based features.
2.6 Cookies and similar technologies
We may use cookies, pixels, SDKs, and similar technologies to remember preferences, keep you signed in, improve functionality, analyze usage, and support promotional or measurement activities.
2.7 Information from third parties
We may receive information from third-party providers such as payment gateways, cloud service providers, analytics tools, OTP delivery services, identity verification vendors, and property partners.
3. How We Use Information
- To create and manage user and partner accounts
- To provide bookings, confirmations, cancellations, refunds, and support
- To onboard and manage hotels and property partners
- To process or facilitate payments, invoices, and payouts
- To send booking updates, OTPs, alerts, and important communications
- To improve search, schedule availability, and overall platform experience
- To prevent fraud, misuse, suspicious activity, and policy violations
- To comply with legal obligations, audits, dispute resolution, and regulatory requests
- To personalize content, offers, and relevant platform experiences
5. Data Retention
We retain personal information only for as long as necessary to provide the Services, maintain business and legal records, resolve disputes, prevent fraud, enforce our agreements, and comply with tax, accounting, or legal obligations.
Retention periods may depend on the type of information, the nature of your relationship with us, operational needs, pending claims, and applicable law.
6. Deletion and Your Choices
- You may review and update certain account information through the Platform where available.
- You may opt out of promotional communications by following the unsubscribe option or by contacting us.
- You may request deletion of your account through the in-app flow, support contact, or deletion page linked below.
- We may retain certain data after deletion requests where necessary for compliance, fraud prevention, dispute resolution, record keeping, or enforcement of legal rights.
Delete account page: https://snapiyo.in/delete-account.html
7. Security
We use reasonable technical, administrative, and organizational safeguards to protect your information against unauthorized access, loss, misuse, disclosure, alteration, or destruction.
These measures may include access controls, secure infrastructure, logging, limited internal access, encryption where appropriate, and vendor safeguards. However, no method of storage or transmission is completely secure, and we cannot guarantee absolute security.
8. Children’s Privacy
The Platform is intended only for persons who are legally competent to contract under applicable law. We do not knowingly collect personal data from children under 18 years of age without appropriate authorization where required. If you believe a minor has provided information improperly, please contact us.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any updated version will be posted on this page with a revised Effective Date. Continued use of the Platform after such update will constitute acceptance of the revised Privacy Policy, to the extent permitted by law.
10. Contact and Grievance Redressal
If you have any questions, concerns, or grievances regarding this Privacy Policy or your personal data, please contact us at:
- Company Name: SNAPIYO ROOMS PRIVATE LIMITED
- Registered Office: C/o Shobhalal Lohar, Ward No. 26, Todi, Sitamau Fatak, Mandsaur City, District Mandsaur, Madhya Pradesh - 458002, India
- Support Email: support@snapiyo.in
- Grievance Officer Name: Rohit
- Grievance Officer Email: rohit@snapiyo.in
- Contact Number: +919770564041